FAQ

GENERAL QUESTIONS:

What is the status of my order?
You can check the status of your order by logging into your account or contacting our customer service team support@sxhyfstore.com.

Can I change my order?
If you need to make changes to your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

PAYMENT:

What payment methods do you accept?
We accept PayPal and major credit cards.

What currency is used for payment?
All payments are processed in US dollars.

Do you offer 3-4 payment installments?
Yes, we offer the option for customers to pay in 3 installments.

SHIPPING:

Where do you ship from?
We ship from multiple locations depending on the product and destination.

How long does it take to process and receive my order?
Orders are typically processed within 3-7 business days, and shipping times vary depending on the destination. You can check estimated delivery times at checkout.

How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use this tracking number to check the status of your shipment.

What if I am not home to receive my package?
If you are not home to receive your package, the carrier will leave a delivery attempt notice. You can contact the carrier to schedule a redelivery or arrange to pick up the package at a nearby location.

RETURNS:

Do you accept returns?
Yes, we accept returns within 14 days of delivery. Please contact our customer service team to initiate a return.

Can I exchange an item?
We do not currently offer exchanges. You will need to return the item and place a new order.

Is return shipping free?
Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.

How long does it take to process a return?
Once we receive your returned item, we will process the return within 5-7 business days. Refunds will be issued to the original payment method.