Bulb Camera FAQ
If you have any questions about using the camera, please feel free to contact me at my email address: support@sxhyfstore.com.
Q: What is the effective distance of WiFi, it always indicates that it cannot connect to the network？
A: The best distance is 35 feet, if there is a wall or too far away, the picture will have delay and lag. If you can't connect to the network. Please press and hold the reset button, wait for the camera to self-test, re-pair and connect the camera
Q: Can’t turn on the power? The camera does not work? Indicator light not blinking?
A: Bulb cameras do not have batteries, you need to install into the light socket and power up the socket. When you power it on, wait a minute, bulb camera will rotate and self-test, indicating that it can work properly. Please be aware that the status light will not flash, this is normal.
Q: Won't connect to internet/wifi/network?
A: 1.Please ensure that the bulb camera can be powered on and self-tested properly. 2.Please install it close to the router, the camera requires a strong WiFi signal. 3.Please ensure that your WiFi information is entered correctly. 4.Please reset the bulb camera, it will take longer to set up the first time.
Q: Micro SD memory card requirements?
A: 1.Only FAT32 format is supported. 2.Maximum memory capacity: 128GB. 3.Micro SD memory card size: 1.5 x 1.1 cm.The camera has cloud storage and SD card storage two ways, the camera's SD card only supports FAT32 format, Class10, card speed of 48M, the maximum capacity of 128G.
Q: Display offline?
A: 1.Confrm whether there is a power failure from the router or network disconnection, if so, it takes a while for the router to restore the network, check again after 2 minutes if the device is back online. 2.Ensure the router has been replaced or the WiFi name, password, etc. have been modifed, if so, the device needs to be removed and re-added. 3.Check whether the 'ycc365 Plus' or 'icam365' is the latest version, App side check path: Home - click the device icon - click the top right button - check for updates. 4.If the device appears offline after using for a period of time, but after restarting the router or rewiring the device, the device is back to normal, it means that the router is overloaded due to long-term high load use, you need to replace a router with a stronger load capacity or reduce the number of devices connected to the router. 5.Remove the device from the app and then reset the bulb camera by inserting a long pin into the reset hole. Wait for the self-test to complete and then go to pair and connect the camera again.
Q: Can the lights be switched off? How do I set the full colour night vision mode and infrared mode?
A: The lights can be set in the live video page. You can choose auto or off. When you choose off, the camera shows IR mode for black and white images, so we recommend setting the lights to auto.
Q: How to use the light bulb camera(app:icam 365)?
A:You can watch the instruction video.
Q: How to use the light bulb camera(app:icam 365)?
A:AP Hotspot Connect instruction.